For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.
Can Pet Express transport my pet across the country?
At this time, PETS is dedicated to the serving the local Denver metro area. We would be happy to connect you with a transportation coordinator of interstate and international travel for your pet.
Does PETS only transport dogs and cats?
At PETS, we love all AIR breathing pets. We are not currently equipped to transport aquatic pets.
Large animals, such as horses, bovine, alpacas, etc., require advanced planning of at least one week.
How far in advance to I have to schedule a ride for my pet?
While we recommend and appreciate as much advanced notice as possible, we understand that you may be in a bind and need help NOW. One example may be when you are stuck in traffic and your dog is stuck at doggie day care.... whenever possible, we will run on over and pick them and meet you at your house! Pet sick and car unavailable? PETS is here to help.
My dog has to have surgery and then moved to another facility for overnight observation. I am stressed out already without having to move my poor dog right after surgery! Can you help?
Absolutely! PETS will coordinate the transfer of all documents, samples, X-rays, as well as provide gentle, caring transportation of your pet.
My elderly mom has a dog that needs to go to the groomer on a regular basis. She can't drive so we have to take time off work to get the dog there and back. Can we schedule regular appointments? Does Mom get a discount?
PETS is here to help. We can coordinate regularly scheduled appointments to groomers, daycare, vets.... and we have great respect for our Seniors -- Let us know and we will give BOTH a senior and a quantity discount!
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
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