What you need to know

Legal Considerations


For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

  • A signed Service Request must be provided to Pet Express Transport Services LLC (PETS) before service is provided for any period.
  • Deposit in full is due at time of reservation. Reservations are not held until PETS receives payment in full or both parties, in writing, agree on special arrangements. Reservations with not yet cleared PayPal payments will be honored.
  • There will be a $30 service charge for each returned check.
  • Unpaid service may be cancelled without notice, including prior to or during the service period.
  • Cancellation Policy effective 5/01/2017 ( % applies to entire service period total charges ):
    • 4 days or more prior to service start: No charge (100% refund or credit toward future service)
    • 2 - 3 days prior to service start: 40% of service total is charged ( 60% refund or credit toward future service)
    • 0 - 48 hours prior to service start: 60% of service total is charged (40% refund or credit toward future service)
    • Holidays: 100% of service total is charged (no refunds)
    • Holidays involved in this policy are New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve and Christmas Day.
  • Pet Owner is responsible for damage to vehicle caused by the pet when beyond the control of the driver. All repairs and related fees ( including driver's Special Service emergency service time and coordination fees ) will be paid by the Client, or fully reimbursed to PETS within 14 days.
  • PETS is not responsible for any damage to the pet or others unless such damage is caused by the negligent act of the driver, as determined by an independent arbitrator. PETS accepts no responsibility for security of the premises or loss if other individuals have access to a Client’s home, or if the home is not properly secured by other persons.
  • All other individuals that visit the home will leave a log of their visit.
  • PETS is not liable for any loss or damages in the event a burglary or other crime should occur while under this contract. Pet Owner agrees to secure their home prior to leaving the premises. PETS will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of a PETS team member, they will be either on the PETS member's physical person or properly stored at a secure location. 
  • Pet Owner must have legal rights to place the animals in the care of pet sitters, kennels, and veterinary clinics. The PETS team member cannot provide service “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful Owner(s).
  • The terms of this document apply to all of the pets owned by the Client, including any and all new pets that the Client on or after the date this document was signed, at any and all locations the Owner designates for service.
  • Pet Owner is required to fully disclose any aggressive or fearful behavior previously exhibited by the pet. PETS will not be responsible for the safety of any pets and will not be liable for the injury, disappearance, death, or fines of any pets that proves to be dangerous.
  • PETS is authorized to seek and act as Client's agent with any emergency veterinarian assistance needed during service, at the cost to the Client, from any veterinarian as designated by the client or, if client is unavailable, by PETS. The company is not responsible for the health/well being of the animal(s) when in the care of any veterinarian or clinic.
  • Pet Owner is responsible for supplying the necessary, safe equipment and supplies needed for the carriage of their pet(s), including but not limited to a sturdy, well-fit collar ( halter, harness, etc.), crate, etc. in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, medicines and pet food. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse PETS within 14 days for all purchases made.
  • Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a PETS team member, or other persons, by the pet(s). Customer agrees to indemnify, hold harmless, and defend PETS, in the event of a claim by any person injured by the pet(s).
  • It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/emergency. PETS will definitely try to see to your pets safety and care should such events occur, but cannot guarantee it.
  • PETS reserves the right to terminate this contract at any time if the PETS team member, in his/her sole discretion, determines that an Owner’s pet poses a danger to the health or safety of itself, other pets, other people, or the PETS team member. If concerns prohibit the PETS team member from caring for the pet, the Owner authorizes the pet to be placed in a kennel ( or previously arranged locale), with all charges ( including but not limited to transportation, kenneling, tranquilizing, treating, assessing, and liability ) to be the responsibility of the Owner.
  • PETS agrees to provide services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of the services as an express condition thereof, the Client expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence. Claims of negligence that involve a hired Independent Contractor, hired by Pet Express Transport Services LLC (PETS), will be the responsibility of the Independent Contractor and the company they represent. All hired Independent Contractors are required to carry liability insurance with optional property coverage and bonding through a reputable company.
  • Client agrees to notify PETS of any concerns within 24 hours of service date.
  • This agreement is valid from the date signed, and replaces any prior Legal Considerations Agreements. Client agrees to any future PETS term changes relayed verbally to the Client, mailed or emailed in writing to the Client, or posted on our web site on the “Legal Consideration” page.
  • Future Services: I authorize this contract to be valid approval for services so as to permit PETS to accept all future telephone, online, mail or email reservations for service and to enter my home to provide those services without additional signed contracts or written authorizations.
  • The Owner states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.

Frequently Asked Questions

Can Pet Express transport my pet across the country?

At this time, PETS is dedicated to the serving the local Denver metro area. We would be happy to connect you with a transportation coordinator of interstate and international travel for your pet.

Does PETS only transport dogs and cats?

At PETS, we love all AIR breathing pets. We are not currently equipped to transport aquatic pets.

Large animals, such as horses, bovine, alpacas, etc., require advanced planning of at least one week.

How far in advance to I have to schedule a ride for my pet?

While we recommend and appreciate as much advanced notice as possible, we understand that you may be in a bind and need help NOW.  One example may be when you are stuck in traffic and your dog is stuck at doggie day care.... whenever possible, we will run on over and pick them and meet you at your house! Pet sick and car unavailable? PETS is here to help. 

My dog has to have surgery and then moved to another facility for overnight observation. I am stressed out already without having to move my poor dog right after surgery! Can you help?

Absolutely! PETS will coordinate the transfer of all documents, samples, X-rays, as well as provide gentle, caring transportation of your pet. 

My elderly mom has a dog that needs to go to the groomer on a regular basis. She can't drive so we have to take time off work to get the dog there and back. Can we schedule regular appointments? Does Mom get a discount?

PETS is here to help. We can coordinate regularly scheduled appointments to groomers, daycare, vets.... and we have great respect for our Seniors -- Let us know and we will give BOTH a senior and a quantity discount!

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